Shipping Policy

Ordering

At Remedilux, placing an order is easy and secure. After choosing your products, add them to your cart and continue to the checkout page. Please ensure that your shipping information is entered correctly before confirming your order. Once everything is verified, you will be directed to the payment page, where you can safely complete your purchase through our SSL-secured system.

We support a variety of trusted payment methods, including major credit cards (AMEX, Mastercard, Maestro, Visa), PayPal, and other secure regional payment providers depending on your location.

Shipping Costs

We want your shopping experience to be completely stress-free. For that reason, we provide free shipping on all orders. There are no delivery fees, and no minimum purchase is required to qualify.

Processing and Delivery Time

After your order has been successfully placed, please allow 1–2 business days for processing. Orders submitted during weekdays are often prepared within 24 hours, while orders placed during evenings, weekends, or holidays may require additional time.

Once your order has been processed and shipped, delivery generally takes between 5–12 business days for the UK and Europe.

After dispatch, you will receive an email containing your personal tracking number. This allows you to monitor your shipment and stay informed about its progress until delivery.

Delivery

Once your package has been delivered, you can begin enjoying your Remedilux products right away. If you wish to return or exchange an item, please refer to our Return & Refund Policy for full instructions and eligibility details.

Damaged or Defective Products

If your order arrives damaged or defective, please contact us as soon as possible. We will arrange a replacement at no additional cost. If a replacement cannot be provided or arrives with the same issue, you will be eligible to receive a full refund.

Lost Packages

If a package is lost or fails to arrive due to a shipping issue, we will send a replacement free of charge. If necessary, further resolution will be handled in accordance with our Return & Refund Policy.

Customs and Import Duties

In some cases, international shipments may be inspected by customs authorities. Following EU regulatory changes introduced on July 1, 2021, import fees may occasionally apply depending on your country. This is uncommon, but if you are charged any customs fees, please contact our support team and we will assist you.

Missed Deliveries

If a delivery attempt is unsuccessful and the package is not accepted or collected from a local pickup point, it may be returned to us. In these situations, we reserve the right to deduct a €14.95 fee from the refund amount to cover return shipping and handling expenses.

Customer Support

If you have any questions regarding your order, shipping, or delivery, our support team is available to assist you. Please visit our Contact page or email us directly. We are committed to ensuring a smooth and reliable experience with Remedilux.

Our Company 

Company name: APPIXO LIMITED
Company address: OFFICE 3906, 39TH THE CTR, 99 Queen's Road Central, Central, Hong Kong Island Hong Kong SAR

Email: info@remedilux.com
Office Hours: Monday to Friday: 8:00 AM - 8:00 PM